Refunds & returns

Last updated 26 April 2023

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Tim Harwood.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Tim Harwood, accessible from https://timharwood.co.uk/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your order cancellation rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by visiting this page on our website: https://timharwood.co.uk/contact/

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days
The Goods are returned undamaged, in suitable packaging
The corresponding Certificate of Authenticity is included (where applicable).

We reserve the right to refuse returns of any item that does not meet the above return conditions at our sole discretion.

Returning artwork

You are responsible for the cost and risk of returning the Goods to Us. We will provide you with an address to return the good to when you contact us regarding the return.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Returning damaged artwork

Work is carefully packed for shipment, however, if you receive a work that has been damaged in transit, please contact me within 48 hours of receipt with pictures of the damage (so we can claim the insurance).

If agreed, we’ll cover the cost of the return of the item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Contact Us

If you have any questions about our Returns and refunds policy, you may contact us using the following webpage: https://timharwood.co.uk/contact/